PDF DOWNLOAD Managing Front Office Operations with Answer Sheet (AHLEI) (9th Edition) (AHLEI - Front Office Operations) By Michael L. Kasavana, American Hotel & Lodging Association PDF FULL EBOOK
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“A real book is not one that we read, but one that reads us.” -W.H. Auden
Synopsis
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention t...
(9th Edition) (AHLEI - Front Office Operations) By Michael L. Kasavana,
American Hotel & Lodging Association PDF FULL EBOOK){kind=link}